cq33's Privacy Policy
Your personal information is completely safe with us — this policy explains in detail how we collect, use, and protect your data.
1. Introduction
cq33 is a trusted and secure online gaming platform for players in Bangladesh. We place the highest importance on the privacy of our users' personal information. This Privacy Policy has been created so that you can clearly understand what kind of information we collect about you, why we collect it, how it is used, and what steps we take to protect your information.
We believe data protection is not just a legal obligation — it is also our ethical responsibility to you. Your trust and confidence in cq33 is our most valuable asset. That is why we use SSL encryption and industry-standard security measures to protect your privacy.
2. Information We Collect
Various types of information are collected during registration and use of services on the cq33 platform. The purpose of collecting this information is to provide you with the best possible service and to ensure the security of the platform.
2.1 Information Provided Directly
Information you provide to us directly at the time of registration:
- Full name and date of birth
- Email address
- Username and password
- Current address
- National ID card or passport details (for KYC verification)
- Payment information (bKash, Nagad, Rocket, Upay or bank account number)
2.2 Automatically Collected Information
When you use the cq33 website or app, certain information is collected automatically:
- IP address and device identifier
- Browser type, version and operating system
- Page visit history and session information
- Information collected through cookies and web beacons
- Login and logout time and date
2.3 Transaction Information
Records of all your deposit, withdrawal, and betting transactions are stored. This includes transaction amount, date, method, and success status.
3. Purpose of Using Information
cq33 uses the information it collects for the following purposes:
- Account Management: For creating, verifying, and maintaining your account.
- KYC Verification: To verify age (21+) and confirm identity, which is essential for preventing fraud.
- Financial Transactions: To process deposits and withdrawals and to meet anti-money laundering (AML) obligations.
- Service Improvement: To personalize your gaming experience and to analyze data for improving service quality.
- Communication: To send important service-related notices, security alerts, and promotional information.
- Security: To detect and prevent fraud, account hacking, or any other unauthorized activity.
- Responsible Gaming: To identify risks related to gambling addiction and to provide support accordingly.
Your information is never sold to third parties. Limited information may be shared only with partners necessary for service delivery and with authorities when legally required.
4. Information Sharing and Third Parties
cq33 may share your personal information with third parties in the limited circumstances described below:
4.1 Service Provider Partners
Necessary information may be shared with our authorized partners for payment processing (bKash, Nagad, Rocket, Upay and banking services), technical support, and game delivery. These partners are contractually obligated to comply with our privacy standards.
4.2 Legal Obligations
If a competent court, regulatory body, or law enforcement authority requests information through a legal order, cq33 will be obligated to provide it.
4.3 Business Transfers
In the event of a business merger, acquisition, or restructuring, your information may be transferred to the new entity, but the protections under this Policy will still apply.
5. Cookie Policy
The cq33 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your experience using our site.
5.1 Types of Cookies
- Essential Cookies: These are necessary for maintaining login sessions and ensuring security.
- Functional Cookies: Used to remember your preferences, language, and settings.
- Analytics Cookies: Used to monitor site usage and to improve service quality.
You can control cookies through your browser settings. However, disabling essential cookies may limit some functionality of the site.
6. Data Security Measures
cq33 has adopted industry-standard technical and organizational measures to protect your personal information:
- SSL/TLS Encryption: All data transfers are protected by 256-bit SSL encryption.
- Data Encryption: Stored sensitive information is kept in encrypted form.
- Access Control: Only authorized personnel can access the necessary information.
- Two-Factor Authentication: The option to add an extra layer of security to your account.
- Regular Security Audits: Regular audits are conducted to identify and address system vulnerabilities.
- Firewall Protection: Advanced firewall systems prevent unauthorized access.
However, no party can guarantee complete security when transmitting data over the internet. You are therefore requested to stay vigilant by keeping your password confidential and reporting any suspicious activity to us.
7. Data Retention Period
cq33 retains your personal information for as long as:
- Your account remains active and you continue to use our services.
- The information is needed to meet legal obligations (generally for a specified period even after account closure).
- Relevant information is retained for dispute resolution or legal claims.
Once the designated period has ended or the information is no longer needed, it is securely deleted or anonymized.
8. Your Rights
As a cq33 user, you have the following rights over your own information:
8.1 Right to Access
You may request to view the information stored in your account at any time. We will provide it within a reasonable timeframe.
8.2 Right to Correction
If any of your information is incorrect or incomplete, you may request a correction. Keeping accurate information is in the interest of both you and us.
8.3 Right to Deletion
In certain circumstances (such as after closing your account), you may request that your personal information be deleted, though exceptions apply where legal obligations exist.
8.4 Right to Opt Out of Promotional Communications
You may opt out of promotional emails or messages at any time. However, it is not possible to stop necessary service-related communications.
To exercise these rights, email us at [email protected] or contact our 24/7 live chat support.
9. Protection of Minors
cq33 is for users aged 21 and above only. We do not intentionally collect personal information from minors. Age verification is mandatory at registration, and if any user is found to be under 21, their account will be cancelled immediately and the collected information will be deleted.
10. Third-Party Links
If the cq33 website contains links to any third-party websites, cq33 is not responsible for the privacy policies of those websites. We recommend that you read the privacy policy of any external site before visiting it.
11. Changes to This Policy
cq33 reserves the right to update this Privacy Policy at any time. If there are any significant changes, we will notify you via a notice on the website or by sending an email to your registered address. Continued use of the platform after changes will be considered acceptance of the new policy.
The "Last Updated" date at the top of this page always indicates the date of the most recent revision.
12. Contact Us
If you have any questions, concerns, or requests related to exercising your rights under this Privacy Policy, please contact us:
For more information, visit our About Us, Terms and Conditions, or Responsible Gaming pages. Our FAQ page may also be helpful for common questions.